Privacy policy
Article 1 – Personal information collected
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s Internet protocol address (IP address) in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Article 2 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to decline.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, collect, use or disclose your information, at any time, by contacting us at contact@eldryn.ca.
Article 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Article 4 – Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Article 5 – Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
Remember that certain providers may be located in or have facilities located in a different jurisdiction than either you or us.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Article 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
Here is a list of cookies that we use:
_session_id – Unique session identifier
_shopify_visit – Stores visit statistics (30 minutes)
_shopify_uniq – Counts visits per unique customer
cart – Stores cart information (2 weeks)
_secure_session_id – Secure session identifier
storefront_digest – Determines store access if password protected
Article 7 – Age of consent
By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
Article 8 – Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Canadian privacy laws (PIPEDA) and Quebec law 25
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec Law 25, we are committed to protecting our customers’ personal information.
The personal information we collect (such as name, address, order information and contact details) is used only for order processing, customer service, delivery, and when permitted, marketing purposes.
Your personal information may be shared with third-party partners only when necessary to provide our services, including shipping carriers, payment processors and technology providers.
We implement physical, technical and administrative safeguards to protect personal information against unauthorized access, loss, theft or disclosure.
In accordance with applicable Canadian and Quebec laws, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information when permitted by law
• Withdraw consent to the use of your personal information, subject to legal obligations
To exercise these rights or for any privacy-related questions, you may contact us at:
The person responsible for the protection of personal information can be contacted at:
contact@eldryn.ca
Questions and contact information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contact@eldryn.ca.