FAQ

1. What is Eldryn?

Eldryn is an online store that offers infrared sauna cabins designed for indoor residential use. Each product page provides detailed specifications and dimensions to help customers make informed decisions.

2. Who are Eldryn sauna cabins designed for?

Eldryn sauna cabins are designed for individuals who want to install a sauna in their home, such as in a home gym, basement, or dedicated indoor space. Different models are available depending on capacity.

3. Where can Eldryn sauna cabins be installed?

Eldryn sauna cabins are designed for indoor residential use only. They should be placed on a flat, stable surface in a dry and well-ventilated area.

4. Is assembly required?

Yes. Assembly is required. Each sauna cabin is delivered with the necessary components and instructions for installation.

5. How long does delivery take?

All Eldryn products are manufactured and shipped after an order is placed.

  • Order processing time: 1–2 business days
  • Delivery time: 6-8 weeks
  • Estimated total delivery time: 6-8 weeks from the order date

The delivery timeframe includes product preparation, production, and shipping.

Delivery times are estimates and may vary depending on logistics operations, carrier delays, customs processing, weather conditions, remote delivery locations, or peak periods.

6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. This allows you to follow your order during delivery. Track your order

7. What is your return policy?

From the date of delivery, customers have:

  • 10 days to report a damaged, defective, or incorrect item
  • 14 days to request a return or exchange for a new, unused item

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be returned with original packaging, accessories, and documentation
  • Be accompanied by proof of purchase 

Return policy 

8. What should I do if my item arrives damaged or defective?

If you receive a damaged or defective product, you may request:

  • A replacement item
  • An exchange
  • A full refund
  • Proof of damage (photos or videos) may be required.

Return policy 

9. How can I contact Eldryn?

You can contact Eldryn customer support by email. Our team is available to assist with product questions, orders, and general inquiries. Contact us 

10. Where can I find product specifications?

All technical specifications, dimensions, and product details are available directly on each product page.